Privacy and Refund Policy

Privacy

At Hostly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

Information We Collect :

– Personal details (name, email, phone number, etc.) when you create an account or make a booking.

– Booking details such as selected catering service, event location, and payment method.

-Technical information (IP address, browser type, device data) to improve website performance.

How We Use Your Information:

– To confirm your bookings and send updates.

– To process payments safely.

– To improve our services.

We don’t sell or share your personal data with anyone except the vendor you booked with (so they can provide their service).

Payments :

– All payments go through secure gateways. We never store your card or bank info.

Cookies

– We use cookies to make your experience better. You can turn them off in your browser if you prefer.

Refunds policy :

If You Cancel

– Cancel 4 days or more before your booking → Full refund (minus any non-refundable service fees).

– Cancel 2 – 3 days before → 50% refund.

– Cancel less than 1 day before → No refund.

If you don’t attend your booking without canceling, no refund will be given.

If a Vendor Cancels:

– You’ll get a full refund or the option to reschedule with another vendor.

Refund Time

– Refunds are processed within 7–10 business days (Monday–Friday, excluding UAE public holidays) to your original payment method.

Events Beyond Our Control

– In cases of unforeseen events (e.g., weather, government restrictions), Hostly will work with vendors to reschedule or refund at its discretion.